Frequently Asked Questions

Can’t find your answer? Write to us directly.

General

We are based in Istanbul and work remotely with clients worldwide. Infrastructure is available in Türkiye and the Netherlands, and we communicate in English and Turkish.

Yes. The initial call and quote are free. Reach us via the contact form, phone or WhatsApp.

Each project is shaped by its needs, so pricing depends on scope, timeline and technology. After the initial call we send you a clear quote.

Yes. We provide maintenance, updates and technical support for the sites, stores, infrastructure and AI solutions we deliver.

Yes. We help with local hosting, .com.tr domains, Turkish payment providers and marketplaces, e-invoicing infrastructure and KVKK compliance.

AI Solutions

The fastest returns usually come from a chat assistant that answers customer questions, automations that draft quotes and emails, and document search. In the initial call we identify the best starting point for your business.

With business API usage, submitted data is not used to train the models. We also build in measures such as masking personal data, sending only what is needed and GDPR/KVKK-compliant logging policies.

A simple chatbot or automation can go live within a few weeks. Larger integrations proceed step by step, starting with a pilot; timing is confirmed after the initial analysis.

Yes. We integrate with WordPress, OpenCart, CRM/ERP systems and virtually any software that offers an API.

Hosting, VPS & Domains

Yes. We move your files, databases and mailboxes without downtime and handle the DNS switch for you.

Yes. We register and transfer all common extensions, including .com.tr — useful for companies entering the Turkish market.

Let's Encrypt SSL is installed for free and renewed automatically on hosting plans. Wildcard and EV certificates are also available.

Servers are available in Türkiye and in the Netherlands. We help you choose based on where your visitors are.

Web Design & Development

Once content is ready, a standard corporate site usually goes live within a few weeks. Projects with custom software are scheduled according to scope.

Yes. With WordPress or a custom admin panel you can edit text, images and pages yourself; we also offer maintenance plans.

We build to technical SEO best practice — fast, mobile-friendly, with structured data and a sitemap — and set up Google Search Console and Analytics.

Yes. We build sites in several languages with correct hreflang setup so each audience sees the right version.

E-Commerce Solutions

If you already run WordPress, WooCommerce is usually the natural fit; for a standalone store with many products and categories, OpenCart is often better. We help you choose based on your catalogue.

Yes. We set up Turkish payment providers, integrate Trendyol and N11, and handle Turkish-language storefronts and e-invoicing infrastructure.

Yes. Stock, prices and orders stay in sync between your store and marketplaces.

Yes. Our B2B solutions support dealer-specific pricing, bulk orders and account tracking.

PHP2Shell & PHP Website Security

Your hosting control panel shows which PHP version your site uses. If it is older than 8.5.12, 8.4.27, 8.3.36 or 8.2.35, your site is at risk. Send us your site address and we will do a free initial assessment.

Updating PHP on the server is your hosting provider’s responsibility — ask whether they have applied the patch. If an older PHP version is selected in your panel, switch to a patched one. If your site needs code changes to run on the newer version, we can do that for you.

The PHP project does not publish patches for these versions; some Linux distributions and providers may have backported fixes. The lasting solution is moving your site to a supported version (8.3 or 8.4). We handle code compatibility fixes and testing.

Exploitation attempts started before the patch was released, so your site may already have been compromised. We recommend scanning for web shells and backdoors and rotating database passwords and API keys.

No. The flaw is in the PHP interpreter, not in your site’s software. CMS updates matter, but they do not fix PHP2Shell — the PHP version on the server must be updated.

Managed Servers & 24/7 NOC

Yes. The responsibility matrix sets out which tasks we handle and which your team keeps — for example, we can take on night and weekend monitoring or backups.

Yes. Wherever your servers are hosted, we provide remote management, monitoring and backup, and can migrate them if you wish.

Response and resolution times are defined in the contract according to the SLA level you choose. We agree the right level during the initial call.

Data Center & Colocation

Istanbul lies in a first-degree earthquake zone. If primary and backup systems are in the same city, one disaster could affect both. A DR site in a distant location such as Ankara removes that risk.

Through our partners we serve data centers in Ankara, Istanbul, Izmir, Bursa and the Netherlands.

Yes. Foreign companies operating in Türkiye can host regulated or personal data in Turkish data centers, managed in English.

Cybersecurity & Compliance

Any organisation that processes, stores or transmits card data is in scope — especially companies running payment infrastructure, POS or e-commerce systems.

We supply, deploy, configure and manage Proofpoint for business email security, and install grommunio or Zimbra for organisations that want email on their own servers.

Yes. Access control, encryption, logging, backups and data inventories underpin both. We identify gaps and build an implementation plan.

DevOps & Turnkey Software

Not always. For a handful of servers, Docker and a well-designed CI/CD pipeline are often enough. We recommend the simplest solution that fits your scale.

Yes. We review and document your code and infrastructure, automate releases and take over operations.

Ownership of source code and infrastructure is defined in the contract; by default the software we develop belongs to you.

Software Licensing

Perpetual licences moved to subscriptions and bundles changed. We review your environment and assess the right option under the new model, or alternative virtualisation platforms.

SPLA licenses server software (Windows Server, SQL Server, etc.) monthly based on usage, with no large upfront payment.

Industry Infrastructure Solutions

Certification is a starting point. Every change must be approved, records kept, scans run regularly and annual audits passed. We take on that continuous operation.

In payment and invoicing systems, an issue in one data center must not stop the service. Automatic failover between two sites keeps it running.

Have a question?

Write to Us Call Us
Call Get a Quote