Managed Server and Infrastructure Services

No IT team, or not enough of one? Get a team that monitors, backs up and fixes your servers around the clock.

Most businesses fall into one of three situations: no IT team, an IT team that is stretched, or dissatisfaction with their current provider. The need is the same in each case: someone who knows every layer of the infrastructure and solves problems before customers notice.

Together with our solution partners we take on the full operation — from server management and backups to security patching and disaster recovery — and put in writing who is responsible for what (a RACI responsibility matrix).

What We Do

Server Management

Day-to-day operation of your Linux and Windows servers.

  • Installation and configuration
  • Security patches and updates
  • Performance tuning
  • Capacity planning

24/7 NOC & Monitoring

A monitoring centre that catches outages before you do.

  • 24/7 monitoring and alerting
  • Incident response
  • Monthly reporting
  • Two-layer monitoring

Backup Solutions

Your data, backed up regularly, encrypted and restorable.

  • Automated backups
  • Off-site copies
  • Restore testing
  • Veeam-based infrastructure

Disaster Recovery (DR)

Keep your business running even if the primary site fails.

  • DR planning and drills
  • Replication
  • Automatic failover
  • Single-point-of-failure analysis

SLA Commitment

Measurable service levels and response times.

  • Three SLA tiers
  • Three-level support
  • Defined escalation
  • Ticket tracking

Responsibility Matrix (RACI)

Clear division of duties for infrastructure, security, backup and access.

  • Infrastructure management
  • Security operations
  • Access management
  • Application support

How We Work

1

Free assessment

We review your current infrastructure and risks.

2

Takeover plan

We agree the responsibility matrix and SLA level together.

3

Onboarding

We set up monitoring, backups and security settings.

4

Ongoing operation

24/7 monitoring, maintenance and regular reporting.

Frequently Asked Questions

Yes. The responsibility matrix sets out which tasks we handle and which your team keeps — for example, we can take on night and weekend monitoring or backups.

Yes. Wherever your servers are hosted, we provide remote management, monitoring and backup, and can migrate them if you wish.

Response and resolution times are defined in the contract according to the SLA level you choose. We agree the right level during the initial call.

Get a quote for Managed Servers & 24/7 NOC

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